Who is down right now

Qualys · SecurityAug 20, 2026, 14:15 UTC 7 weeks ago

US Platform 4: Several Modules Inaccessible (IM-12829)

MinorNot disclosedUpdated 2h ago
Aug 20, 14:15 UTCAug 20, 15:20 UTC
Duration
1h 4m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)File Integrity Monitoring (FIM)Policy Audit (PA)Vulnerability Management (VM)Total CloudUS Platform 4 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 4 - File Integrity Monitoring (FIM)US Platform 4 - Policy Audit (PA)US Platform 4 - Vulnerability Management (VM)US Platform 4 - Total Cloud
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Aug 20, 15:20 UTC
    This incident has been resolved.
  2. Monitoring · Aug 20, 15:04 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Aug 20, 14:17 UTC
    The issue has been identified and a fix is being implemented.
  4. Investigating · Aug 20, 14:15 UTC
    Qualys Cloud Operations is currently investigating an issue causing intermittent access failure to several modules on US Platform 4, this is impacting both UI and API services for these applications. Further updates will be shared as they become available. The ticket reference for this incident is IM-12829.

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m