Incidentsby IbisUS Platform 3: Cloud Agents Not Reporting Current VM Data (IM-12820)
Aug 14, 17:25 UTCAug 15, 19:46 UTC
Duration
26h 21m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Cloud Agent (CA)US Platform 3 - Cloud Agent (CA)
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 15, 19:46 UTC
This incident has been resolved.
- Monitoring · Aug 15, 19:11 UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- Monitoring · Aug 14, 23:25 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Aug 14, 17:25 UTC
Qualys Cloud Operations is currently investigating issue on US Platform 3 where Cloud Agents are currently scanning and checking in but are not reporting current vulnerability results. Users will observe that their agents are still displaying historical data. Further updates will be shared as they become available. The ticket reference for this incident is IM-12820
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