Incidentsby IbisEU Platform 2: High Portal-Indexing lag [IM-12919]
Oct 16, 05:11 UTCOngoing
Duration
Ongoing
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
54 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Policy Audit (PA)Vulnerability Management (VM)EU Platform 2 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)EU Platform 2 - AssetView (AV)EU Platform 2 - Cloud Agent (CA)EU Platform 2 - Policy Audit (PA)EU Platform 2 - Vulnerability Management (VM)
Final update
The issue has been identified and a fix is being implemented.
Timeline
- Identified · Oct 17, 01:35 UTC
The issue has been identified and a fix is being implemented.
- Monitoring · Oct 17, 01:08 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Oct 16, 21:27 UTC
We are currently investigating this issue.
- Monitoring · Oct 16, 15:56 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Oct 16, 05:11 UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys EU Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, Policy Audit, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
More from Qualys
Full historyUS Platform 1: Delay in Data Processing (IM-12916)lasted 32h 55mUS Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49mUS Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4hIN Platform 1: Performance issues observed on VMDR pages (IM-12904)lasted 7d 6hEU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34mIN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m