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Qualys · SecurityAug 26, 2026, 18:05 UTC 6 weeks ago

US Platform 3: Delay in Data Reflection in UI (IM-12837)

MinorNot disclosedUpdated 2h ago
Aug 26, 18:05 UTCAug 28, 03:40 UTC
Duration
33h 36m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)US Platform 3 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 3 - AssetView (AV)US Platform 3 - Cloud Agent (CA)US Platform 3 - Vulnerability Management (VM)US Platform 3 - Unified Dashboard (UD)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Aug 28, 03:40 UTC
    This incident has been resolved.
  2. Monitoring · Aug 26, 23:39 UTC
    A fix has been implemented and we are monitoring the results.
  3. Investigating · Aug 26, 18:05 UTC
    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12837

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m