Incidentsby IbisEU Platform 2: Delay in VM Scan Processing [IM-12811]
Aug 7, 10:36 UTCAug 12, 03:49 UTC
Duration
4d 17h
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Vulnerability Management (VM)EU Platform 2 - Vulnerability Management (VM)
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 12, 03:49 UTC
This incident has been resolved.
- Monitoring · Aug 11, 16:21 UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- Identified · Aug 10, 21:09 UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- Identified · Aug 7, 11:47 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Aug 7, 10:36 UTC
Qualys Cloud Platform Operations is currently investigating an issue causing a delay in VM scan processing in the EU Platform 2. Some users will notice a delay in the time it takes for data captured via VM scans to become available in the UI. Further updates will be shared as they become available. The ticket reference for this incident is IM-12811
More from Qualys
Full historyUS Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49mUS Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4hIN Platform 1: Performance issues observed on VMDR pages (IM-12904)still openEU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34mIN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52mUS Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m