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Qualys · SecurityJul 30, 2026, 06:40 UTC 2 months ago

PCI Platform: PCI scans are reported as failed in PCI accounts (IM-12792)

MajorNot disclosedUpdated 3h ago
Jul 30, 06:40 UTCJul 30, 20:22 UTC
Duration
13h 42m
Impact
Major
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
PCI PlatformPCI Platform - PCI Platform
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Jul 30, 20:22 UTC
    This incident has been resolved.
  2. Monitoring · Jul 30, 18:56 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Jul 30, 17:35 UTC
    The issue has been identified and a fix is being implemented.
  4. Investigating · Jul 30, 06:40 UTC
    Qualys Cloud Platform Operations is investigating an issue causing PCI scans to end in failed status in PCI accounts. Further updates will be shared as they become available. The ticket reference for this activity is IM-12792.

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m