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Qualys · SecuritySep 16, 2026, 07:39 UTC 3 weeks ago

AE Platform 1: Qualys UI Login issue with MFA enabled user [IM-12869]

MinorNot disclosedUpdated 2h ago
Sep 16, 07:39 UTCSep 16, 07:55 UTC
Duration
16m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Vulnerability Management (VM)AE Platform 1 - Vulnerability Management (VM)US Platform 1 - Vulnerability Management (VM)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Sep 16, 07:55 UTC
    This incident has been resolved.
  2. Investigating · Sep 16, 07:45 UTC
    We are continuing to investigate this issue.
  3. Investigating · Sep 16, 07:39 UTC
    Incident Notification Qualys Cloud Platform Operations is actively investigating an issue causing login failures for users with MFA enabled. Impact: Users with MFA enabled may be unable to log in to the Qualys AE platform. Further updates will be provided as more information becomes available. Incident Reference: IM-12869

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m