Incidentsby IbisUS Platform 1: High Lag on Data Sync Service [IM-12791]
Jul 30, 03:05 UTCAug 1, 00:13 UTC
Duration
45h 7m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)US Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 1 - AssetView (AV)US Platform 1 - Cloud Agent (CA)US Platform 1 - Vulnerability Management (VM)US Platform 1 - Unified Dashboard (UD)
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 1, 00:13 UTC
This incident has been resolved.
- Monitoring · Jul 31, 23:33 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jul 30, 14:18 UTC
We are continuing to work on a fix for this issue.
- Identified · Jul 30, 11:03 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Jul 30, 03:05 UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. Dynamic tag evaluation may also be affected by this. Further updates will be shared as they become available.
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