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Qualys · SecurityAug 20, 2026, 13:57 UTC 7 weeks ago

US Platform 3: Login Redirection Issue (IM-12828)

MinorNot disclosedUpdated 3h ago
Aug 20, 13:57 UTCAug 20, 16:06 UTC
Duration
2h 10m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Vulnerability Management (VM)US Platform 3 - Vulnerability Management (VM)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Aug 20, 16:06 UTC
    This incident has been resolved.
  2. Monitoring · Aug 20, 15:03 UTC
    A fix has been implemented and we are monitoring the results.
  3. Investigating · Aug 20, 13:57 UTC
    Qualys Cloud Operations is currently investigating an issue causing users to be redirected to the login page on US Platform 3. As a workaround, this URL can be utilized to bypass login for now: https://qualysguard.qg3.apps.qualys.com/portal-front/ Further updates will be shared as they become available. The ticket reference for this incident is IM-12828.

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m