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Qualys · SecurityAug 11, 2026, 15:54 UTC 2 months ago

US Platform 3: Delay in Data Reflection in UI (IM-12795)

MinorNot disclosedUpdated 2h ago
Aug 11, 15:54 UTCAug 14, 11:14 UTC
Duration
2d 19h
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Total CloudVulnerability Management (VM)Unified Dashboard (UD)Qualys Flow (QFLOW)US Platform 3 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 3 - AssetView (AV)US Platform 3 - Cloud Agent (CA)US Platform 3 - Total CloudUS Platform 3 - Vulnerability Management (VM)US Platform 3 - Unified Dashboard (UD)US Platform 3 - Qualys Flow (QFLOW)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Aug 14, 11:14 UTC
    This incident has been resolved.
  2. Monitoring · Aug 13, 15:19 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Aug 12, 21:26 UTC
    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
  4. Investigating · Aug 12, 17:23 UTC
    We are continuing to investigate this issue.
  5. Investigating · Aug 12, 17:22 UTC
    We are continuing to investigate this issue.
  6. Investigating · Aug 12, 13:41 UTC
    Qualys Operations and Engineering teams continue working on the issue that is causing the indexing delay. We will provide additional updates as more information becomes available.
  7. Investigating · Aug 11, 21:52 UTC
    We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
  8. Investigating · Aug 11, 15:54 UTC
    Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible within AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, QFlow, Total Cloud, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12795

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m