Incidentsby IbisUS Platform 3: Delay in QDS score population for affected vulnerabilities in UI (IM-12831)
Aug 22, 16:01 UTCAug 25, 01:42 UTC
Duration
2d 9h
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Vulnerability Management (VM)Unified Dashboard (UD)Enterprise TruRisk Management (ETM)US Platform 3 - Vulnerability Management (VM)US Platform 3 - Unified Dashboard (UD)US Platform 3 - Enterprise TruRisk Management (ETM)
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 25, 01:42 UTC
This incident has been resolved.
- Monitoring · Aug 24, 21:09 UTC
Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
- Monitoring · Aug 23, 23:00 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Aug 23, 16:08 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Aug 22, 16:01 UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 where there is delay in QDS (Qualys Detection Score) being calculated/populated for affected vulnerabilities in the UI. We are actively investigating the issue. Further updates will be shared as they become available. The ticket reference for this incident is IM-12831.
More from Qualys
Full historyUS Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49mUS Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4hIN Platform 1: Performance issues observed on VMDR pages (IM-12904)still openEU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34mIN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52mUS Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m