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Qualys · SecuritySep 3, 2026, 16:07 UTC 5 weeks ago

IN Platform 1: Login Redirection Issue (IM-12843)

MinorNot disclosedUpdated 2h ago
Sep 3, 16:07 UTCSep 3, 22:14 UTC
Duration
6h 8m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Container Security (CS)Continuous Monitoring (CM)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Qualys Gateway Service (QGS)Security Assessment Questionnaire (SAQ)VMDR MobileConnector CentralizationIN Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Sep 3, 22:14 UTC
    This incident has been resolved.
  2. Monitoring · Sep 3, 20:11 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Sep 3, 17:27 UTC
    The issue has been identified and a fix is being implemented.
  4. Identified · Sep 3, 17:27 UTC
    The issue has been identified and a fix is being implemented. Additional modules were found to be impacted and added as a result (PM, UD).
  5. Investigating · Sep 3, 16:07 UTC
    Qualys Cloud Operations is currently investigating an issue causing users to be redirected to login on IN Platform 1, this is observed in the UI and API for the following modules selected. Scans are not impacted at this time. Further updates will be shared as they become available. The ticket reference for this incident is IM-12843. Workaround: Successful login can be accessed by navigating to: https://qualysguard.qg1.apps.qualys.in/fo/tools/module_landing.php?module=prod_scans

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m