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Qualys · SecurityAug 27, 2026, 21:19 UTC 6 weeks ago

IN Platform1: CSAM asset information is not loading (IM-12838)

MinorNot disclosedUpdated 3h ago
Aug 27, 21:19 UTCAug 28, 02:54 UTC
Duration
5h 35m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)IN Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Aug 28, 02:54 UTC
    This incident has been resolved.
  2. Monitoring · Aug 27, 23:41 UTC
    A fix has been implemented and we are monitoring the results.
  3. Investigating · Aug 27, 21:19 UTC
    The Qualys Cloud Platform Operations team is currently investigating an issue where asset information is not loading. We will provide further updates as they become available.

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m