Incidentsby IbisUS Platform 3: Delay in data processing to the UI and via API (IM-12872)
Sep 16, 20:24 UTCSep 18, 17:08 UTC
Duration
44h 44m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Unified Dashboard (UD)US Platform 3 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 3 - AssetView (AV)US Platform 3 - Cloud Agent (CA)US Platform 3 - Unified Dashboard (UD)
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 18, 17:08 UTC
This incident has been resolved.
- Monitoring · Sep 18, 04:58 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Sep 16, 23:39 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Sep 16, 20:24 UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 3 that is causing a delay in processing the data to the UI. Users will notice that information takes longer than expected to become available in UI and via API for AssetView, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. The ticket reference for this incident is IM-12872.
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