PCI Platform: Some PCI Scan Finished with "No Host Alive" Status in PCI accounts (IM-12799)

Final update

This incident has been resolved.

1. Resolved · Aug 14, 13:26 UTC
   This incident has been resolved.
2. Monitoring · Aug 12, 18:11 UTC
   A fix has been implemented and we are monitoring the results.
3. Identified · Aug 10, 20:48 UTC
   We are continuing to work on a fix for this issue.
4. Identified · Aug 7, 16:58 UTC
   We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
5. Investigating · Aug 6, 23:40 UTC
   We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
6. Investigating · Aug 5, 00:19 UTC
   We are continuing to investigate this issue.
7. Investigating · Aug 4, 04:32 UTC
   Qualys Cloud Platform Operations is investigating an issue causing some of the PCI scans to end in "No Host Alive" status in PCI accounts. Further updates will be shared as they become available. The ticket reference for this activity is IM-12799.