Incidentsby IbisEU Platform 2 - Delay in data processing to the UI and via API (IM-12776)
Jul 20, 09:09 UTCJul 24, 01:20 UTC
Duration
3d 16h
Impact
Critical
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
VMDR MobileVulnerability Management (VM)VMDR OTEU Platform 2 - VMDR MobileEU Platform 2 - Vulnerability Management (VM)EU Platform 2 - VMDR OT
Final update
This incident has been resolved.
Timeline
- Resolved · Jul 24, 01:20 UTC
This incident has been resolved.
- Monitoring · Jul 22, 02:43 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jul 21, 20:52 UTC
Qualys Cloud Platform Operations has currently identified an issue on the Qualys EU Platform 2, and a fix is being implemented. Users will notice that the latest information takes longer than expected to become available in UI and via API for VM, VMDR Mobile, and VMDR OT modules.
- Investigating · Jul 21, 08:48 UTC
We are continuing to investigate this issue.
- Investigating · Jul 20, 09:09 UTC
Qualys VM Platform Operations has identified high lag on vm-scan-event which will impact VM, ML as-well Agent scan processing. We are observing the increase in unprocessed scan count and taking required actions. Further updates will be shared as they become available. Ticket reference for this activity is IM-12776.
More from Qualys
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