Incidentsby IbisUS Platform 4: Delay in data processing to the UI for Portal modules [IM-12885]
Sep 29, 04:39 UTCOct 1, 01:36 UTC
Duration
44h 56m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Unified Dashboard (UD)US Platform 4 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 4 - AssetView (AV)US Platform 4 - Cloud Agent (CA)US Platform 4 - Unified Dashboard (UD)
Final update
This incident has been resolved.
Timeline
- Resolved · Oct 1, 01:36 UTC
This incident has been resolved.
- Monitoring · Sep 30, 21:20 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Sep 30, 16:57 UTC
The issue has been identified and a fix is being implemented.
- Investigating · Sep 29, 20:06 UTC
We are continuing to investigate the issue and are working to identify the underlying cause. We will provide additional updates as more information becomes available.
- Investigating · Sep 29, 04:39 UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 4 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12885.
More from Qualys
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