US Platform 3: Delay in data processing to the UI for Portal modules (IM-12887)

Final update

This incident has been resolved.

1. Resolved · Oct 3, 08:09 UTC
   This incident has been resolved.
2. Monitoring · Oct 2, 17:34 UTC
   A fix has been implemented and we are monitoring the results.
3. Identified · Oct 1, 13:11 UTC
   We are actively investigating the issue that has caused delays in making data to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. We will continue to provide updates on our progress.
4. Identified · Sep 30, 16:59 UTC
   Qualys Cloud Platform Operations is actively working to resolve an issue on the US Platform 3 that is causing indexing delays. We are investigating the issue and will provide updates as more information becomes available.
5. Identified · Sep 29, 22:34 UTC
   We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
6. Investigating · Sep 29, 15:46 UTC
   Qualys Cloud Platform Operations is currently investigating an issue on US Platform 3 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within Global AssetView (GAV) /CyberSecurity Asset Management (CSAM), VM Dashboard, and Cloud Agent UI. Further updates will be shared as they become available. Ticket Reference for this incident: IM-12887.