Who is down right now

Qualys · SecurityAug 4, 2026, 15:06 UTC 2 months ago

US Platform 1: Delay in Data reflection in UI [IM-12802]

MinorNot disclosedUpdated 2h ago
Aug 4, 15:06 UTCAug 12, 01:21 UTC
Duration
7d 10h
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)US Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 1 - AssetView (AV)US Platform 1 - Cloud Agent (CA)US Platform 1 - Vulnerability Management (VM)US Platform 1 - Unified Dashboard (UD)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Aug 12, 01:21 UTC
    This incident has been resolved.
  2. Monitoring · Aug 11, 22:03 UTC
    We are continuing to monitor for any further issues.
  3. Monitoring · Aug 10, 20:53 UTC
    We are continuing to monitor for any further issues.
  4. Monitoring · Aug 7, 17:14 UTC
    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
  5. Monitoring · Aug 5, 03:15 UTC
    A fix has been implemented and we are monitoring the results.
  6. Investigating · Aug 5, 00:18 UTC
    We are continuing to investigate this issue.
  7. Investigating · Aug 4, 15:06 UTC
    Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available. Dynamic tag evaluation may also be affected by this. Further updates will be shared as they become available.

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m