Incidentsby IbisUS Platform 1: Delay in Data Reflection in UI (IM-12844)
Sep 4, 15:41 UTCSep 8, 05:36 UTC
Duration
3d 13h
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)US Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 1 - AssetView (AV)US Platform 1 - Cloud Agent (CA)US Platform 1 - Vulnerability Management (VM)US Platform 1 - Unified Dashboard (UD)
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 8, 05:36 UTC
This incident has been resolved.
- Monitoring · Sep 7, 21:16 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Sep 4, 21:24 UTC
We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
- Investigating · Sep 4, 15:41 UTC
Qualys Cloud Platform Operations is currently investigating an issue on US Platform 1 that is causing an indexing delay. Users will notice that information will take longer than expected time to be visible within AssetView, VM Dashboard, and Cloud Agent UI, CSAM/GAV and Unified Dashboard, Customers may also see a drop in agent count. Further updates will be shared as they become available. The ticket reference for this incident is IM-12844
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