Incidentsby IbisUS Platform 2: Portal Indexing Lag (IM-12836)
Aug 26, 13:06 UTCAug 28, 03:32 UTC
Duration
38h 26m
Impact
Major
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)US Platform 2 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 2 - AssetView (AV)US Platform 2 - Cloud Agent (CA)US Platform 2 - Vulnerability Management (VM)US Platform 2 - Unified Dashboard (UD)
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 28, 03:32 UTC
This incident has been resolved.
- Monitoring · Aug 26, 20:17 UTC
A fix has been implemented and we are monitoring the results.
- Investigating · Aug 26, 13:07 UTC
We are continuing to investigate this issue.
- Investigating · Aug 26, 13:06 UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys US Platform 2 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Note: All scans and APIs are functioning properly. Further updates will be shared as they become available.
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