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Qualys · SecurityOct 3, 2026, 01:00 UTC 9 days ago

IN Platform 1: Users are unable to login to the UI (IM-12895)

CriticalNot disclosedUpdated 2h ago
Oct 3, 01:00 UTCOct 3, 10:19 UTC
Duration
9h 19m
Impact
Critical
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)CertView (CERT)Total CloudContainer Security (CS)Continuous Monitoring (CM)Endpoint Detection and Response (EDR)File Integrity Monitoring (FIM)Malware Detection (MD)Out-of-Band Configuration Assessment (OCA)Network Passive Sensor (PS)Patch Management (PM)PCI Compliance (PCI)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Oct 3, 10:19 UTC
    This incident has been resolved.
  2. Monitoring · Oct 3, 01:43 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Oct 3, 01:38 UTC
    The issue has been identified and a fix is being implemented.
  4. Investigating · Oct 3, 01:00 UTC
    Qualys Cloud Platform Operations is currently investigating an issue causing UI Login Failure for IN Platform 01. We are investigating the issue. Further updates will be provided as they become available. The reference ticket for this incident is IM-12895.

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m