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Qualys · SecurityJul 31, 2026, 19:16 UTC 2 months ago

US Platforms 1 and 2: Slowness Observed in Unified Dashboard (IM-12794)

MinorNot disclosedUpdated 2h ago
Jul 31, 19:16 UTCAug 1, 03:02 UTC
Duration
7h 47m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Unified Dashboard (UD)US Platform 1 - Unified Dashboard (UD)US Platform 2 - Unified Dashboard (UD)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Aug 1, 03:02 UTC
    This incident has been resolved.
  2. Monitoring · Jul 31, 23:15 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Jul 31, 20:13 UTC
    As a workaround, to bypass the page loading is to use this URL path (after .com): /fo/home/startGuide.php
  4. Identified · Jul 31, 19:57 UTC
    We are continuing to work on a fix for this issue.
  5. Identified · Jul 31, 19:16 UTC
    Qualys Cloud Operations has observed an issue causing slowness with loading dashboards and data within our Unified Dashboard module. A fix has already been identified and is currently in progress of being implemented. Further updates will be shared as they become available. The ticket reference for this incident is IM-12794

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m