US Platform 1: Cloud Agent delay in data processing (IM-12901)

Final update

This incident has been resolved.

1. Resolved · Oct 10, 14:47 UTC
   This incident has been resolved.
2. Monitoring · Oct 9, 20:30 UTC
   Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
3. Monitoring · Oct 8, 22:11 UTC
   A fix has been implemented and we are monitoring the results.
4. Identified · Oct 7, 20:14 UTC
   The issue has been identified and a fix is being implemented.
5. Investigating · Oct 7, 10:53 UTC
   We are continuing to investigate this issue.
6. Investigating · Oct 7, 10:39 UTC
   Qualys Cloud Platform Operations is investigating an issue causing a Cloud Agent data processing. Users will notice that data will take longer than expected to become visible in the Vulnerability Management, Cloud Agent, and CSAM modules, Policy Audit, and Security Configuration Assessment. Further updates will be shared as they become available. The ticket reference for this activity is IM-12901.