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Qualys · SecurityJul 27, 2026, 14:25 UTC 2 months ago

Multiple Shared Platforms: Qualys PCI Account Creation Impacted [IM-12786]

MajorNot disclosedUpdated 2h ago
Jul 27, 14:25 UTCJul 28, 08:04 UTC
Duration
17h 39m
Impact
Major
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
PCI PlatformPCI Platform - PCI Platform
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Jul 28, 08:04 UTC
    This incident has been resolved.
  2. Monitoring · Jul 27, 23:14 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Jul 27, 16:06 UTC
    The issue has been identified and a fix is being implemented.
  4. Investigating · Jul 27, 14:25 UTC
    Multiple Shared Cloud Platform is currently experiencing an issue where Users unable to create or link new PCI merchant accounts from the VM platform. The Qualys Cloud Platform Operations team is actively investigating the issue however scans are functioning normally. Impacted PODs EUPOD1 EUPOD2 EUPOD3 INDPOD1 USPOD1 USPOD2 USPOD3 USPOD4 AUPOD1 Further updates will be shared as they become available. Ticket reference for this incident: IM-12786.

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m