Who is down right now

Qualys · SecurityAug 7, 2026, 15:27 UTC 2 months ago

US Platform 1: High Lag on Data Sync Service [IM-12813]

MinorNot disclosedUpdated 2h ago
Aug 7, 15:27 UTCAug 11, 17:36 UTC
Duration
4d 2h
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Vulnerability Management (VM)Unified Dashboard (UD)US Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)US Platform 1 - AssetView (AV)US Platform 1 - Cloud Agent (CA)US Platform 1 - Vulnerability Management (VM)US Platform 1 - Unified Dashboard (UD)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Aug 11, 17:36 UTC
    This incident has been resolved.
  2. Monitoring · Aug 10, 21:02 UTC
    Mitigation steps have been completed, and service functionality has been restored. We are currently monitoring the service to ensure stability and confirm that the issue has been fully resolved.
  3. Monitoring · Aug 10, 08:07 UTC
    A fix has been implemented and we are monitoring the results.
  4. Identified · Aug 7, 16:59 UTC
    We have identified the underlying cause of the issue and are working to implement a mitigation. We will continue to provide updates on our progress.
  5. Investigating · Aug 7, 15:28 UTC
    Qualys Cloud Platform Operations is currently investigating an issue causing performance degradation in AV, AI, New VM Dashboard, and CAUI module on Qualys US Platform 1. Some users may notice that VM and PC data is taking longer than expected to be visible within AV, AI New VM Dashboard, and Cloud Agent UI. Ticket reference for this activity is: IM-12813.

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m