Incidentsby IbisUS Platform 1, US Platform 2, US Platform 3, EU Platform 2: Whitelabel Error Page appears while accessing the Admin Module and the associated tabs in the Admin Module [IM-12852]
Sep 9, 10:55 UTCSep 10, 15:37 UTC
Duration
28h 42m
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Vulnerability Management (VM)US Platform 1 - Vulnerability Management (VM)US Platform 2 - Vulnerability Management (VM)US Platform 3 - Vulnerability Management (VM)EU Platform 2 - Vulnerability Management (VM)
Final update
This incident has been resolved.
Timeline
- Resolved · Sep 10, 15:37 UTC
This incident has been resolved.
- Identified · Sep 9, 12:47 UTC
The issue has been identified and our Engineering team is working on the fix.
- Investigating · Sep 9, 10:55 UTC
Qualys Cloud Platform Operations is currently investigating an issue impacting users who are unable to access the Admin module. Affected users may encounter a "Whitelabel Error Page" when accessing the Admin Module and the associated tabs in the Admin Module. Further updates will be shared as they become available. The ticket reference for this incident is IM-12852.
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