Who is down right now

Qualys · SecurityJul 28, 2026, 04:02 UTC 2 months ago

VM/PC Scan Error Across All Shared Cloud Platforms (IM-12787)

CriticalNot disclosedUpdated 2h ago
Jul 28, 04:02 UTCJul 30, 12:45 UTC
Duration
2d 8h
Impact
Critical
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Policy Audit (PA)Vulnerability Management (VM)US Platform 1 - Policy Audit (PA)US Platform 1 - Vulnerability Management (VM)EU Platform 1 - Policy Audit (PA)EU Platform 1 - Vulnerability Management (VM)US Platform 2 - Policy Audit (PA)US Platform 2 - Vulnerability Management (VM)US Platform 3 - Policy Audit (PA)US Platform 3 - Vulnerability Management (VM)EU Platform 2 - Policy Audit (PA)EU Platform 2 - Vulnerability Management (VM)IN Platform 1 - Policy Audit (PA)IN Platform 1 - Vulnerability Management (VM)
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Jul 30, 12:45 UTC
    This incident has been resolved.
  2. Monitoring · Jul 28, 07:46 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Jul 28, 05:08 UTC
    We are continuing to work on a fix for this issue.
  4. Identified · Jul 28, 04:48 UTC
    We are continuing to work on a fix for this issue.
  5. Identified · Jul 28, 04:42 UTC
    The issue has been identified and a fix is being implemented.
  6. Investigating · Jul 28, 04:27 UTC
    We are continuing to investigate this issue.
  7. Investigating · Jul 28, 04:20 UTC
    We are continuing to investigate this issue.
  8. Investigating · Jul 28, 04:02 UTC
    All Qualys Shared Cloud Platforms are currently experiencing an error while processing VM/PC scan data. The Qualys Cloud Platform Operations team is actively investigating the error. Further updates will be shared as they become available. Incident Reference: IM-12787.

More from Qualys

Full history
MinorOct 8, 11:15 UTC
US Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49m
MinorOct 7, 10:39 UTC
US Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4h
MinorOngoingOct 7, 08:11 UTC
IN Platform 1: Performance issues observed on VMDR pages (IM-12904)still open
MinorOct 6, 12:57 UTC
EU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34m
CriticalOct 6, 07:47 UTC
IN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52m
MinorOct 6, 03:14 UTC
US Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m