Incidentsby IbisIN Platform 1: Portal Indexing Lag is increasing(IM-12771)
Jul 16, 14:36 UTCJul 27, 15:01 UTC
Duration
11d
Impact
Minor
Root cause
Not disclosed
Qualys, 90 days
60 incidents
Affected
Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)AssetView (AV)Cloud Agent (CA)Unified Dashboard (UD)IN Platform 1 - Global AssetView (GAV) /CyberSecurity Asset Management (CSAM)IN Platform 1 - AssetView (AV)IN Platform 1 - Cloud Agent (CA)IN Platform 1 - Unified Dashboard (UD)
Final update
This incident has been resolved.
Timeline
- Resolved · Jul 27, 15:01 UTC
This incident has been resolved.
- Monitoring · Jul 25, 01:16 UTC
A fix has been implemented and we are monitoring the results.
- Identified · Jul 21, 20:55 UTC
Qualys Cloud Platform Operations has currently identified an issue on the Qualys IN Platform 1, and a fix is being implemented. Users will notice delay as well as discrepancy in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard modules. Also, a drop in agent count will be observed.
- Investigating · Jul 16, 14:36 UTC
Qualys Cloud Platform Operations is currently investigating an issue on the Qualys In Platform 1 that is causing an indexing delay. Users will notice that information takes longer than expected to become visible in AssetView, VM Dashboard, Cloud Agent UI, CSAM/GAV, and Unified Dashboard. Further updates will be shared as they become available.
More from Qualys
Full historyUS Platform 4: VM Scans Erroring Out (IM-12906)lasted 5h 49mUS Platform 1: Cloud Agent delay in data processing (IM-12901)lasted 3d 4hIN Platform 1: Performance issues observed on VMDR pages (IM-12904)still openEU Platform 1: Slowness on VMDR Module page (IM-12900)lasted 6h 34mIN Platform 1: UI logins and API Authencation failing(IM -12899)lasted 7h 52mUS Platform 3: Container Security (CS) Users may experience a delay in scan processing for containers [IM-12886]lasted 16h 9m