Incidentsby IbisIncreased volume of investigations
Apr 9, 05:12 UTCApr 9, 21:28 UTC
Duration
16h 16m
Impact
Major
Root cause
Not disclosed
Rapid7, 90 days
9 incidents
Affected
Data ProcessingSIEM (US2) - Data ProcessingSIEM (US3) - Data Processing
Final update
This incident has been resolved.
Timeline
- Resolved · Apr 9, 21:28 UTC
This incident has been resolved.
- Monitoring · Apr 9, 08:55 UTC
Between 6:00 PM and 12:30 AM UTC, customers in the US East and US West regions experienced a higher than normal volume of investigations. This issue has been resolved and systems are performing normally. For our managed customers, the SOC is currently processing the remaining backlog of investigations
- Investigating · Apr 9, 05:12 UTC
Some customers in US East and US West are experiencing a higher than normal volume of investigations. The issue is no longer occurring, however we are looking into alerts received within the timeframe - 6pm to 12:30am UTC. If you believe you have been affected by this issue, please log a support case with the subject line: increased-investigation-volume.
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