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Rapid7 · SecurityNov 4, 2025, 13:52 UTC 11 months ago

InsightIDR - Data Collection, Processing and User Interface Degradation

MinorNot disclosedUpdated 2h ago
Nov 4, 13:52 UTCNov 4, 18:17 UTC
Duration
4h 25m
Impact
Minor
Root cause
Not disclosed
Rapid7, 90 days
9 incidents
Affected
User InterfaceInsightIDR (US1) - User InterfaceInsightIDR (US1) - Event CollectionInsightIDR (US1) - Event ProcessingInsightIDR (EU) - User InterfaceInsightIDR (EU) - Event CollectionInsightIDR (EU) - Event ProcessingLog Search (EU) - User InterfaceLog Search (EU) - Event ProcessingInsightIDR (AU) - User InterfaceInsightIDR (AU) - Event CollectionInsightIDR (AU) - Event Processing
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Nov 4, 18:17 UTC
    This incident has been resolved.
  2. Monitoring · Nov 4, 14:54 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Nov 4, 14:34 UTC
    We are continuing to work on a fix for this issue.
  4. Identified · Nov 4, 14:22 UTC
    The issue has been identified and a resolution is being implemented.
  5. Investigating · Nov 4, 13:52 UTC
    We are currently investigating an issue affecting InsightIDR. Users may experience degraded performance impacting data collection, processing, and elements of the user interface.

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Full history
MinorOct 8, 08:00 UTC
Vulnerability Management Increased Latencylasted 1h 38m
MinorSep 30, 10:02 UTC
Alert and Investigation Creation Delayslasted 43m
MinorSep 20, 11:33 UTC
Vulnerability Management - Dashboard and Reporting Degradationlasted 1h 53m
MinorSep 19, 11:49 UTC
Vulnerability Management - Dashboard and Reporting Degradationlasted 25m
MinorSep 16, 13:51 UTC
Command Platform Dashboard Degraditionlasted 32m
NoticeSep 16, 09:27 UTC
Rapid7 Customer Portal Degradationlasted 7h 4m