Degradation in loading Exposure Analytics Dashboards in InsightVM

Final update

This incident has been resolved.

1. Resolved · Aug 19, 09:05 UTC
   This incident has been resolved.
2. Monitoring · Aug 14, 11:17 UTC
   Dashboard performance in the us-east-1 region has remained stable, with high availability and low latency. We are continuing to monitor to ensure stability persists.
3. Monitoring · Aug 14, 01:17 UTC
   Dashboard performance in the us-east-1 region is stable, with high availability and low latency. We will continue to monitor to ensure stability holds.
4. Monitoring · Aug 13, 15:10 UTC
   Dashboard performance in the US1 region is stable, with high availability and low latency. We will continue to monitor to ensure stability holds.
5. Monitoring · Aug 12, 22:02 UTC
   Dashboard performance have returned to normal, and our monitoring confirms that this issue is no longer occurring. We will continue to monitor the platform closely.
6. Monitoring · Aug 12, 04:05 UTC
   We have implemented a fix to address slow dashboard loading times, and we are now actively monitoring the system to ensure stability and performance. While the majority of users should see normal performance, some may still experience intermittent slowness.
7. Monitoring · Aug 12, 01:31 UTC
   EA Dashboards and public API services are restored. Remediation Projects and Goals/SLAs processing has been temporarily paused to ensure data accuracy. Our teams are working to restore full functionality.
8. Investigating · Aug 11, 23:33 UTC
   We are continuing to investigate the issue impacting the availability of EA Dashboards for some customers. Our team is making progress in isolating the root cause. We’ll share another update as soon as we have more details.
9. Investigating · Aug 11, 19:26 UTC
   We have identified an issue where some customers may be experience problems loading EA Dashboards. The engineering team is actively investigating the issue.