Insight VM - Public API Timeouts

Final update

This incident has been resolved.

1. Resolved · Aug 19, 09:05 UTC
   This incident has been resolved.
2. Monitoring · Aug 14, 11:18 UTC
   The Public API in the us-east-1 region is stable and available. We are continuing to monitor API performance and availability.
3. Monitoring · Aug 14, 01:16 UTC
   The Public API in the us-east-1 region is stable and available. We are continuing to monitor API latency and error rates, and are investigating isolated reports of performance degradation from specific customers.
4. Investigating · Aug 13, 15:11 UTC
   We are investigating intermittent performance issues with the Public API in the US1 region. Some requests may experience slower-than-normal response times or occasional timeouts. Our engineering teams are actively working on optimizations to restore normal API performance.
5. Investigating · Aug 13, 13:27 UTC
   Our engineering team is working to identify the root cause and restore normal performance. During our monitoring we have detected an increase in slow response times and timeouts to our Public API.
6. Monitoring · Aug 12, 22:02 UTC
   We have implemented fixes that have stabilized our Public API and resolved the recent timeout errors. API availability has returned to normal levels, and we are now actively monitoring its performance. While the service is stable, some requests may experience higher than normal latency. Our team is continuing to deploy performance enhancements to restore normal response times.
7. Investigating · Aug 12, 04:09 UTC
   We are currently investigating an issue causing slow response times and timeouts for some requests to our Public API. Our engineering team is working to identify the root cause and restore normal performance.