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Red Hat · Apps and SaaSApr 3, 2026, 14:04 UTC 6 months ago

Subscription threshold exceeded notifications for non-Pay as you go products are showing misleading values

InformationalNot disclosedUpdated 2h ago
Apr 3, 14:04 UTCApr 16, 14:33 UTC
Duration
13d
Impact
Informational
Root cause
Not disclosed
Red Hat, 90 days
32 incidents
Affected
Subscription Watchconsole.redhat.com - Subscription Watch
Status page

Final update

The notifications for non-payg should work correctly.

Timeline

  1. Resolved · Apr 16, 14:33 UTC
    The notifications for non-payg should work correctly.
  2. Identified · Apr 3, 14:34 UTC
    We want customers to know that the notifications capability within Subscription Watch is currently turned off due to over usage notifications being sent out in error. Jira issue is https://redhat.atlassian.net/browse/SWATCH-4870
  3. Identified · Apr 3, 14:04 UTC
    Backend service responsible of checking over usage condition is processing the wrong data for non-PAYGO products. This is leading to unexpected subscription threshold exceeded notifications with misleading values.

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