Incidentsby IbisPing SSO Outage: Users experiencing sign-in issues
Oct 6, 17:59 UTCOct 6, 20:31 UTC
Duration
2h 32m
Impact
Minor
Root cause
Not disclosed
SailPoint, 90 days
25 incidents
Affected
Not listed by the vendor.
Final update
This issue has been resolved.
Timeline
- Resolved · Oct 6, 20:31 UTC
This issue has been resolved.
- Investigating · Oct 6, 17:59 UTC
Some users are seeing intermittent errors when signing in through Ping Identity SSO. Sites may load, but sign-in fails with "Network error communicating with endpoint." The identity team is investigating with Ping One to review the issue. Impacted sign-ins: ServiceNow (Production) through Ping SSO, including the customer support portal Identity University Discourse Highspot Please note: Unfortunately, customers will not be able to sign in to the Support Portal during this outage. If any of your customers need to create a case, they can email support@sailpoint.com.
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