Who is down right now

SailPoint · SecuritySep 2, 2026, 10:42 UTC 6 weeks ago

Identity Security Cloud is currently experiencing a service disruption.

MinorNot disclosedUpdated 2h ago
Sep 2, 10:42 UTCSep 3, 05:00 UTC
Duration
18h 18m
Impact
Minor
Root cause
Not disclosed
SailPoint, 90 days
25 incidents
Affected
N. Virginia us-east-1Oregon us-west-2Frankfurt eu-central-1London eu-west-2Sydney ap-southeast-2Canada ca-central-1Tokyo ap-northeast-1Singapore ap-southeast-1Mumbai ap-south-1São Paulo sa-east-1FedRAMP us-gov-west-1Access Request - N. Virginia us-east-1Access Request - Oregon us-west-2Access Request - Frankfurt eu-central-1
Status page

Final update

This incident has been resolved.

Timeline

  1. Resolved · Sep 3, 05:00 UTC
    This incident has been resolved.
  2. Monitoring · Sep 3, 04:49 UTC
    A fix has been implemented and we are monitoring the results.
  3. Identified · Sep 3, 03:15 UTC
    We are continuing to work on a fix for this issue.
  4. Identified · Sep 2, 18:30 UTC
    Remediation processes are currently underway to correct impacted data. Because these records are processed in controlled, incremental batches to ensure full consistency, changes will populate gradually over the coming hours. Further updates will be shared as key milestones in the recovery process are completed.
  5. Investigating · Sep 2, 16:45 UTC
    We are continuing to investigate this issue. Updates will be provided when they become available.
  6. Investigating · Sep 2, 14:21 UTC
    Updating scope to include all regions.
  7. Investigating · Sep 2, 10:42 UTC
    SailPoint is currently investigating an issue impacting Identity Security Cloud , where some customers are unable to view entitlements in the Request Center. We are working on addressing the service disruption and will provide an update upon resolution.

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Full history
MinorOct 9, 11:42 UTC
NERM is currently experiencing a service disruptionlasted 41m
MinorOct 6, 17:59 UTC
Ping SSO Outage: Users experiencing sign-in issueslasted 2h 32m
MinorSep 29, 17:37 UTC
ISC Access Requests in FedRAMP Staging, is currently experiencing a service disruption.lasted 6m
MinorSep 29, 14:55 UTC
Identity Security Cloud entitlement delays in Search and Request Center US-East-1lasted 5d 11h
MajorSep 25, 14:52 UTC
NERM in FedRAMP is currently experiencing a service disruptionlasted 1h 28m
MinorSep 24, 18:46 UTC
Password reset and synch are currently experiencing a service disruption in EU-Central-1lasted 36m