Incidentsby IbisPlatform Outage
Jan 29, 00:20 UTCJan 29, 00:57 UTC
Duration
37m
Impact
Critical
Root cause
Not disclosed
Scale AI, 90 days
0 incidents
Affected
APIPlatformWeb ApplicationQuality AssuranceDocument AINucleus
Final update
We have identified an issue related to database index performance. We have completed deploying a fix for this issue. The platform is up and running with non-elevated error rates.
Timeline
- Resolved · Jan 29, 00:57 UTC
We have identified an issue related to database index performance. We have completed deploying a fix for this issue. The platform is up and running with non-elevated error rates.
- Investigating · Jan 29, 00:41 UTC
The platform is experiencing a degraded service level and we are continuing to investigate. API and Website error rates are elevated.
- Monitoring · Jan 29, 00:24 UTC
The platform has recovered. We are actively monitoring and root causing the issue.
- Investigating · Jan 29, 00:20 UTC
We are currently experiencing a platform outage. All services are impacted, including the Scale Dashboard, API, and associated services. We are currently reviewing this issue.