Trouble uploading files and emojis in Slack
Final update
This issue is now resolved for all users. Current status and recent actions taken: The fix has successfully deployed, and our health metrics have stabilized. The issue is now fully resolved for all affected users. Scope: This wasn't affecting any specific region, but a percentage of users may have been affected globally. Previous impact to end users: Some users may have experienced slowness when uploading files and emojis in Slack. Attaching or sending files may have taken longer than expected , or failed to complete in a timely manner. Required resolution steps: No additional steps are required. We apologize for any disruptions to your day.
Timeline
- Resolved · May 19, 22:27 UTC
This issue is now resolved for all users. Current status and recent actions taken: The fix has successfully deployed, and our health metrics have stabilized. The issue is now fully resolved for all affected users. Scope: This wasn't affecting any specific region, but a percentage of users may have been affected globally. Previous impact to end users: Some users may have experienced slowness when uploading files and emojis in Slack. Attaching or sending files may have taken longer than expected , or failed to complete in a timely manner. Required resolution steps: No additional steps are required. We apologize for any disruptions to your day.
- Update · May 19, 20:51 UTC
We've identified the trigger, causing slow file and emoji uploads in Slack, and have deployed a fix. At this time, we are monitoring the environment to confirm full resolution. Current status and actions being taken: We've identified a frontend error as the cause of the issue and have deployed a fix. We're actively monitoring our health metrics to confirm the fix has resolved the issue for all users. Estimated time to resolution: No ETA at this time. Scope: Users globally may be experiencing this issue. Current impact to end users: Some users may experience slowness when uploading files and emojis in Slack. Attaching or sending files may be taking longer than expected , or failing to complete in a timely manner. Known workarounds: No workarounds at this time. We'll provide another update as soon as we have more information to share.
More from Slack
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 1211:04 UTC | Some customers experiencing blurry image previews and download issues | minor | 8h 56m |
| Sep 1000:34 UTC | Trouble loading Workspace-level Apps & Workflows settings page is returning blank pages | minor | 2h 40m |
| Aug 1321:21 UTC | Trouble Accessing Historical Messages With Custom Data Retention Policies Enabled | minor | 32d 1h |
| Aug 622:22 UTC | Trouble Using Search Bar For Some Admins | minor | 2h 44m |
| Jul 2802:13 UTC | Feature Degradation Affecting the Receipt of Emails in Slack | minor | 1h 30m |
| Jul 2408:22 UTC | Issue sending messages to channels via certain Workflows | minor | 2h 24m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.