Some users unable to sign in
Jun 8, 19:00 UTCJun 8, 19:35 UTC
Duration
36m
Impact
Minor
Root cause
Not disclosed
Slack, 90 days
7 incidents
Affected
Login/SSO
Final update
The issue affecting SMS-based two-factor authentication for users in EMEA has been resolved, and all services are now functioning as expected. We have adjusted configuration settings to restore normal service and will continue to monitor the situation to ensure stability. We apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
Timeline
- Resolved · Jun 8, 19:35 UTC
The issue affecting SMS-based two-factor authentication for users in EMEA has been resolved, and all services are now functioning as expected. We have adjusted configuration settings to restore normal service and will continue to monitor the situation to ensure stability. We apologize for how you and your business may have been affected by this. We will perform a full investigation of the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.
- Update · Jun 8, 19:00 UTC
Some users in EMEA may be failing to receive 2FA codes via SMS when logging into Slack. We are investigating the trigger and working to resolve this incident as quickly as possible. We will provide another update in 30 minutes or sooner as we have more details to share.
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|---|---|---|---|
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