pgBouncer issues on some older projects
Aug 26, 19:49 UTCAug 27, 18:24 UTC
Duration
22h 35m
Impact
Minor
Root cause
Not disclosed
Supabase, 90 days
58 incidents
Affected
Connection PoolerStorage
Final update
The fix has remained stable across all regions, and the issue has been resolved.
Timeline
- Resolved · Aug 27, 18:24 UTC
The fix has remained stable across all regions, and the issue has been resolved.
- Monitoring · Aug 27, 16:34 UTC
A fix has been rolled out across all regions, and results are positive. We will continue monitoring to ensure the service remains stable. Moving this incident to monitoring.
- Identified · Aug 27, 13:04 UTC
An enhanced automated solution is currently being tested in staging. It is expected to be more effective and efficient than the approach used previously. Once testing has completed successfully, we will use this approach to roll out the fix in production. We will provide further updates as this work progresses.
- Identified · Aug 27, 10:12 UTC
We are continuing to rollout the fix to further regions.
- Identified · Aug 27, 01:21 UTC
This issue is fixed in eu-central-2 and ap-south-1. We are continuing to rollout the fix to all regions.
- Investigating · Aug 26, 21:36 UTC
Some users on Project versions 15.1 and older are experiencing a pgBouncer configuration issue causing connection issues for the Dedicated Pooler and Storage services. We are continuing our investigation of this issue.
- Investigating · Aug 26, 19:49 UTC
Some users on older Projects are experiencing a pgBouncer configuration issue causing connection issues for the Dedicated Pooler and Storage services. This issue should only affect users with Project versions 15.1 and older. We have determined the cause of this issue and we are rolling out a fix.
More from Supabase
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2415:36 UTC | Project Lifecycle Issues in eu-west-1 | major | 2h 2m |
| Sep 2410:37 UTC | Permission errors in the Supabase Dashboard | critical | 1h 12m |
| Sep 2321:58 UTC | Supabase CLI CI workflow failures | minor | 1h 42m |
| Sep 2309:31 UTC | Storage search failing for restored projects | minor | 24h 30m |
| Sep 2309:21 UTC | Increased error rate in project creation and project restore | major | 1h 28m |
| Sep 2210:49 UTC | Supavisor connection disruptions in EU West 1 (Ireland) | minor | 1h 31m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.