Incidentsby GlyphEdge Traffic Issues
May 13, 16:15 UTCMay 13, 20:35 UTC
Duration
4h 20m
Impact
Minor
Root cause
Network
Supabase, 90 days
56 incidents
Affected
Not listed by the vendor.
Final update
We've determined that the connectivity issues are isolated to users accessing Supabase through Mullvad VPN and potentially other VPN providers. The root cause appears to be network disruptions involving a specific colocation/transit provider used by Mullvad, rather than an issue with Supabase or Cloudflare infrastructure. We've reached out to Mullvad support, but as this is dependent on external providers, there are no further mitigation steps we can take internally. Users experiencing issues are advised to avoid affected VPN networks or contact their VPN provider directly for support. The incident is now resolved
Timeline
- Resolved · May 13, 20:35 UTC
We've determined that the connectivity issues are isolated to users accessing Supabase through Mullvad VPN and potentially other VPN providers. The root cause appears to be network disruptions involving a specific colocation/transit provider used by Mullvad, rather than an issue with Supabase or Cloudflare infrastructure. We've reached out to Mullvad support, but as this is dependent on external providers, there are no further mitigation steps we can take internally. Users experiencing issues are advised to avoid affected VPN networks or contact their VPN provider directly for support. The incident is now resolved
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