Customers in GCP us-east4 may experience elevated API latencies

Final update

The latencies were caused by issues with a downstream service which resolved after we scaled up. We've been monitoring for errors and latencies and have not seen any further issues. This issue is now considered resolved.

1. Resolved · Jul 14, 00:42 UTC
   The latencies were caused by issues with a downstream service which resolved after we scaled up. We've been monitoring for errors and latencies and have not seen any further issues. This issue is now considered resolved.
2. Monitoring · Jul 9, 18:56 UTC
   We are continuing to monitor for any further issues.
3. Monitoring · Jul 8, 00:05 UTC
   We are continuing to monitor for any further issues.
4. Monitoring · Jul 7, 23:53 UTC
   We have rolled out a change and have paused further investigation overnight pending validation under daytime traffic.
5. Identified · Jul 7, 22:20 UTC
   We are continuing to work on the investigation and remediation of the elevated API latencies in GCP us-east4. We will provide further updates within one hour.
6. Identified · Jul 7, 19:14 UTC
   We are currently working to remediate the elevated API latencies that were observed in GCP us-east4.
7. Investigating · Jul 7, 18:21 UTC
   We are continuing to investigate the elevated API latencies in GCP us-east4 and will provide more details as they become available.
8. Investigating · Jul 7, 13:00 UTC
   Customers in GCP us-east4 may experience elevated API latencies.