Incidentsby IbisTenable Vulnerability Management: Errors downloading export files via email Links
Aug 17, 06:08 UTCAug 18, 15:34 UTC
Duration
33h 27m
Impact
Minor
Root cause
Not disclosed
Tenable, 90 days
28 incidents
Affected
US-2BUS-4AUS-5AIN01JP01SINGca02Tenable Vulnerability Management - US-2BTenable Vulnerability Management - US-4ATenable Vulnerability Management - US-5ATenable Vulnerability Management - IN01Tenable Vulnerability Management - JP01Tenable Vulnerability Management - SINGTenable Vulnerability Management - ca02
Final update
This incident has been resolved.
Timeline
- Resolved · Aug 18, 15:34 UTC
This incident has been resolved.
- Monitoring · Aug 18, 08:30 UTC
We have implemented a fix for the issue and are monitoring the recovery. Customers who downloaded export links generated during the 3 days before this fix and still see a "file has expired" error should re-run the export to get a fresh, working link
- Monitoring · Aug 17, 11:19 UTC
We have implemented a fix for the issue and are monitoring the recovery. Customers who downloaded export links generated during the 3 days before this fix and still see a "file has expired" error should re-run the export to get a fresh, working link
- Identified · Aug 17, 08:33 UTC
We are continuing to work on a fix for this issue.
- Identified · Aug 17, 06:08 UTC
We have identified the cause of the problem. Our engineering team is working to implement a fix for the issue.
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