Who is down right now

Toast · Apps and SaaSOct 20, 2025, 09:47 UTC 12 months ago

Toast Status Update

MajorNot disclosedUpdated 2h ago
Oct 20, 09:47 UTCOct 21, 04:36 UTC
Duration
18h 49m
Impact
Major
Root cause
Not disclosed
Toast, 90 days
14 incidents
Affected
Order Processing / KDSCard ProcessingToast POS appPOS Web applicationRestaurant ReportingDepositsPayroll Web applicationPayroll ProcessingOnline OrderingMobile Dining Solutions (MDS)xtraCHEFSling by Toast SchedulingCustomer Care Phone Line
Status page

Final update

This incident has been resolved and Toast Systems have returned to normal. Now that you’re back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Thank you for your patience. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.

Timeline

  1. Resolved · Oct 21, 04:36 UTC
    This incident has been resolved and Toast Systems have returned to normal. Now that you’re back online, we recommend taking these recovery steps to ensure minimal disruption in your restaurant. https://central.toasttab.com/s/article/Offline-Mode-Recovery-and-Coming-Back-Online Thank you for your patience. If you continue to experience issues, please contact Toast Customer Care at (617) 682-0225.
  2. Identified · Oct 21, 03:50 UTC
    We are continuing to work on a fix for this issue.
  3. Identified · Oct 21, 01:11 UTC
    xtraCHEF functionality has returned to normal. We will continue to update as more services are restored.
  4. Identified · Oct 21, 00:31 UTC
    Toast Web reporting functionality is returning to normal. We will continue to update as more services are restored.
  5. Identified · Oct 20, 23:37 UTC
    Toast Web UI functionality is returning to normal. Toast Web reporting, Online ordering, third-party online ordering, and Toast Now remain disabled. We will continue to update as more services are restored.
  6. Identified · Oct 20, 23:17 UTC
    POS functionality is returning to normal. You can expect to see in-store processing return to normal and offline orders begin to sync. Online ordering, third-party online ordering, and Toast Web and Toast Now remain disabled. We will continue to update as services are restored.
  7. Identified · Oct 20, 21:13 UTC
    We are continuing to work on the fix as we bring services back online.
  8. Identified · Oct 20, 19:58 UTC
    We are beginning to see positive signs of recovery from our Third Party partner, and some Toast systems are beginning to operate normally. We are continuing work to bring systems back online. As you prepare to get back online, we recommend taking these recovery steps to help support a smooth transition.
  9. Identified · Oct 20, 19:08 UTC
    We are continuing to work on a fix for this issue.
  10. Identified · Oct 20, 18:31 UTC
    We are continuing to work on a fix for this issue.
  11. Identified · Oct 20, 17:48 UTC
    We are continuing to work on a fix for this issue.
  12. Identified · Oct 20, 17:15 UTC
    We are continuing to work on a fix for this issue.
  13. Identified · Oct 20, 16:48 UTC
    We are continuing to work on a fix for this issue.
  14. Identified · Oct 20, 16:02 UTC
    We are continuing to work on a fix for this issue.
  15. Identified · Oct 20, 15:30 UTC
    We are continuing to work on a fix for this issue.
  16. Identified · Oct 20, 15:03 UTC
    We are continuing to work on a fix for this issue.

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