Incidentsby Ibis11/24 - Customer Look-up Issue
Nov 24, 16:56 UTCNov 24, 17:38 UTC
Duration
42m
Impact
Minor
Root cause
Not disclosed
Toast, 90 days
14 incidents
Affected
Order Processing / KDSToast POS app
Final update
The Customer Look-up tool functionality has been returned to normal and is operating as expected. This incident is now resolved.
Timeline
- Resolved · Nov 24, 17:38 UTC
The Customer Look-up tool functionality has been returned to normal and is operating as expected. This incident is now resolved.
- Investigating · Nov 24, 17:26 UTC
We are still investigating this issue but seeing signs of recovery across some devices.
- Investigating · Nov 24, 16:56 UTC
We are currently aware of an issue with the Customer Look-up Tool on devices where it is stating "Customer Look-up is unavailable while offline" erroneously. This may affect adding guests via the tool to orders, setting up Delivery orders over the phone, as well as prevent adding Loyalty accounts to the orders.