Multiple Regions - Multiple Services - Delayed and missing event notifications across several products

Final update

This incident has been resolved. Between 11:15 and 12:45 UTC on October 15, an internal configuration issue prevented some events from being delivered between UiPath services across multiple regions. The issue was resolved by rolling back the change, and new activity is being processed normally. Some work initiated or in progress during this window may require attention: - Agents: Agents waiting on Action Center tasks or automation tool results may remain stuck. Jobs started from Orchestrator may also appear stuck or time out. - Maestro: Processes waiting on user tasks may not have resumed after task completion. - Apps: Queue item statuses may be outdated, and actions triggered by queue item completion may not have run. - Autopilot for Everyone: Conversations waiting for automation results may remain stalled. - Document Understanding and Context Grounding: Automations and agents waiting for extraction, validation, or indexing may remain suspended. - Integration Service: Connector events may not have triggered the expected processes or notifications. - Solutions and Studio Web: Solution installs, uninstalls, publishes, deployments, and validations initiated during this window may ha

1. Resolved · Oct 15, 13:22 UTC
   This incident has been resolved. Between 11:15 and 12:45 UTC on October 15, an internal configuration issue prevented some events from being delivered between UiPath services across multiple regions. The issue was resolved by rolling back the change, and new activity is being processed normally. Some work initiated or in progress during this window may require attention: - Agents: Agents waiting on Action Center tasks or automation tool results may remain stuck. Jobs started from Orchestrator may also appear stuck or time out. - Maestro: Processes waiting on user tasks may not have resumed after task completion. - Apps: Queue item statuses may be outdated, and actions triggered by queue item completion may not have run. - Autopilot for Everyone: Conversations waiting for automation results may remain stalled. - Document Understanding and Context Grounding: Automations and agents waiting for extraction, validation, or indexing may remain suspended. - Integration Service: Connector events may not have triggered the expected processes or notifications. - Solutions and Studio Web: Solution installs, uninstalls, publishes, deployments, and validations initiated during this window may have failed or timed out. Retrying these operations may resolve the issue. We apologize for the disruption and thank you for your patience.
2. Monitoring · Oct 15, 13:04 UTC
   The issue has been mitigated. We are monitoring the affected services across regions to ensure stability and confirm that job starts and solution deployments are functioning normally.
3. Investigating · Oct 15, 12:27 UTC
   Since approximately 11:17 UTC, customers across multiple regions have experienced issues with UiPath Agents and Solutions Management. New jobs may remain in Pending status, and running agents may experience delays when processing escalations or waiting for tool results. We are investigating the issue and working toward a resolution.