Fly.io Upstash Redis Service Distruption

Final update

On May 12th and 13th at various times, a subset of Upstash Redis instances on [Fly.io](http://Fly.io) experienced intermittent hangs and elevated error rates. The Redis process would stall inside a logging syscall , alive but not making progress , which made the issue hard to spot from our usual telemetry. After investigating with Fly's team, we identified the root cause as a bad interaction between a recent guest kernel update on Fly's newer machines and an upstream Cloud Hypervisor bug \([cloud-hypervisor#7672](https://github.com/cloud-hypervisor/cloud-hypervisor/issues/7672)\) affecting log writes from inside the VM. We mitigated by disabling the affected logging paths, and Fly has since rolled out a hypervisor-side patch, fully resolving the issue. No data was lost. Sorry for the disruption.

1. Postmortem · May 15, 12:43 UTC
   On May 12th and 13th at various times, a subset of Upstash Redis instances on [Fly.io](http://Fly.io) experienced intermittent hangs and elevated error rates. The Redis process would stall inside a logging syscall , alive but not making progress , which made the issue hard to spot from our usual telemetry. After investigating with Fly's team, we identified the root cause as a bad interaction between a recent guest kernel update on Fly's newer machines and an upstream Cloud Hypervisor bug \([cloud-hypervisor#7672](https://github.com/cloud-hypervisor/cloud-hypervisor/issues/7672)\) affecting log writes from inside the VM. We mitigated by disabling the affected logging paths, and Fly has since rolled out a hypervisor-side patch, fully resolving the issue. No data was lost. Sorry for the disruption.
2. Resolved · May 12, 13:48 UTC
   This incident has been resolved.
3. Monitoring · May 12, 12:05 UTC
   A fix has been implemented and we are monitoring the results.
4. Identified · May 12, 10:50 UTC
   The issue has been identified and the fix is being implemented.
5. Investigating · May 12, 09:49 UTC
   Some regions are experiencing connectivity issues due to an ongoing network problem. We are currently investigating