Slow loads and degraded mobile app usability
Final update
**Incident**: On June 28, 2024 between 0334 and 0356 UTC, network maintenance was performed to remap internal endpoints, with unforecasted negative effects on communication between internal services. This caused a large amount of requests to Asana during the maintenance period to either drop or time out. **Impact**: App usability was degraded for US-based users, resulting in load times of up to a minute. Users of the mobile app in our US, European, Australian, and Japanese data centers were also affected to a lesser extent by elevated error rates. **Moving forward**: We've identified process gaps during internal retrospective. Moving forward, we'll perform internal endpoint remappings more incrementally to avoid app disruption, and will apply a more thorough approval process for similar maintenance procedures. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
Timeline
- Postmortem · Jul 3, 18:18 UTC
**Incident**: On June 28, 2024 between 0334 and 0356 UTC, network maintenance was performed to remap internal endpoints, with unforecasted negative effects on communication between internal services. This caused a large amount of requests to Asana during the maintenance period to either drop or time out. **Impact**: App usability was degraded for US-based users, resulting in load times of up to a minute. Users of the mobile app in our US, European, Australian, and Japanese data centers were also affected to a lesser extent by elevated error rates. **Moving forward**: We've identified process gaps during internal retrospective. Moving forward, we'll perform internal endpoint remappings more incrementally to avoid app disruption, and will apply a more thorough approval process for similar maintenance procedures. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
- Resolved · Jun 28, 03:30 UTC
Incident: On June 28, 2024 between 0334 and 0356 UTC, network maintenance was performed to remap internal endpoints, with unforecasted negative effects on communication between internal services. This caused a large amount of requests to Asana during the maintenance period to either drop or time out. Impact: App usability was degraded for US-based users, resulting in load times of up to a minute. Users of the mobile app in our US, European, Australian, and Japanese data centers were also affected to a lesser extent by elevated error rates. Moving forward: We've identified process gaps during internal retrospective. Moving forward, we'll perform internal endpoint remappings more incrementally to avoid app disruption, and will apply a more thorough approval process for similar maintenance procedures. Our metric considers a weighted average of uptime experienced by users at each data center. The number of minutes of downtime shown reflects this weighted average.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
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