Page load failures
Final update
Incident: An off-peak routine update of our service handling new page loads caused us to deploy code that depended on an artifact that wasn't yet available. The net effect was that all traffic attempting to do a fresh page load was broken for 48 minutes from June 28 5:52 pm PT to June 28 6:39 pm PT. Impact: Asana was unavailable to new page loads, but existing sessions continued to work as normal. Moving forward: This incident involved interaction across teams and systems. Our postmortem of this event identified operational and tooling changes to reduce the likelihood of incidents -- and decrease the time to resolution. We have an ongoing [5 Whys](https://wavelength.asana.com/workstyle-ask-5-whys-to-get-to-the-root-of-any-problem/) analysis for this incident.
Timeline
- Postmortem · Jul 9, 20:47 UTC
Incident: An off-peak routine update of our service handling new page loads caused us to deploy code that depended on an artifact that wasn't yet available. The net effect was that all traffic attempting to do a fresh page load was broken for 48 minutes from June 28 5:52 pm PT to June 28 6:39 pm PT. Impact: Asana was unavailable to new page loads, but existing sessions continued to work as normal. Moving forward: This incident involved interaction across teams and systems. Our postmortem of this event identified operational and tooling changes to reduce the likelihood of incidents -- and decrease the time to resolution. We have an ongoing [5 Whys](https://wavelength.asana.com/workstyle-ask-5-whys-to-get-to-the-root-of-any-problem/) analysis for this incident.
- Resolved · Jun 28, 17:50 UTC
We've resolved the issue where some users were unable to load the Asana application. We're investigating the root cause. We apologize for the inconvenience.
More from Asana
Full history| Started | Incident | Impact | Duration |
|---|---|---|---|
| Sep 2114:59 UTC | Automations not running for EU users | minor | 1h 10m |
| Sep 1714:36 UTC | Slow performance for a subset of Asana users | minor | 36m |
| Sep 218:08 UTC | We are fully down for a subset of customers. We're investigating the issue, and are rolling back a deployment. | major | 42m |
| Aug 3115:14 UTC | Asana full outage for some users (2 hours, 25% outage) | major | 2h 4m |
| Aug 415:30 UTC | Webhooks and event streams partial data loss | minor | 0m |
| Jul 718:49 UTC | Errors loading the Asana web app for some users in US | major | 35m |
Sources: vendors' own status pages, published postmortems and SEC 8-K Item 1.05 filings, read daily. Times as reported. Logos via logo.dev; trademarks belong to their owners.