On March 10, 2026, around 19:56 UTC users may have started experiencing intermittent timeouts accessing the Cloudera Management Console across the US, EU, and AP regions.
This disruption was traced to an internal service certificate expiration where, despite a successful renewal initiation, a misalignment in the deployment sequence prevented the updated credentials from propagating to the active service mesh. The impact was strictly limited to administrative console and API access; all existing data workloads and running environments continued to operate without interruption.
Service consistency was restored by regenerating and manually applying the certificates across all affected clusters. To prevent recurrence, we have audited all regional clusters and are transitioning to an automated lifecycle for mesh-level certificates.
We sincerely apologize for any inconvenience this service disruption may have caused. We are addressing monitoring gaps to detect these issues before they impact you, our customers. We appreciate your patience as we worked to restore service functionality.
Timeline
Postmortem · Mar 18, 22:07 UTC
On March 10, 2026, around 19:56 UTC users may have started experiencing intermittent timeouts accessing the Cloudera Management Console across the US, EU, and AP regions.
This disruption was traced to an internal service certificate expiration where, despite a successful renewal initiation, a misalignment in the deployment sequence prevented the updated credentials from propagating to the active service mesh. The impact was strictly limited to administrative console and API access; all existing data workloads and running environments continued to operate without interruption.
Service consistency was restored by regenerating and manually applying the certificates across all affected clusters. To prevent recurrence, we have audited all regional clusters and are transitioning to an automated lifecycle for mesh-level certificates.
We sincerely apologize for any inconvenience this service disruption may have caused. We are addressing monitoring gaps to detect these issues before they impact you, our customers. We appreciate your patience as we worked to restore service functionality.
Resolved · Mar 10, 20:00 UTC
Summary: On March 10, 2026, starting at around 19:56 UTC we experienced intermittent connectivity issues with the Cloudera Management Console and API across our US, EU, and AP regions.
A root cause analysis (RCA) will be published within seven business days.
Impact: Access to the administrative UI and API was affected; however, no data workloads or running environments were interrupted.
